Terms & Cancellation

1. Operator and scope

These terms apply to dives, courses, snorkelling trips and other activities booked with All Sea Dive Club (trading name), business owner Hany Mostafa Mohamed, inside Gravity Samra Bay Hotel & Aqua Park, at the end of El Mamsha, Hurghada, Red Sea Governorate, Egypt. Our full details are listed on the company information page.

2. Booking and confirmation

A booking sent through our website, by email, phone or WhatsApp is a request. Your booking is confirmed once our team has checked availability and confirmed it to you. Please check the details in our confirmation and tell us straight away if anything is wrong.

For activities with hotel pickup, our team agrees the pickup time and meeting point with you, usually via WhatsApp, based on your hotel and its area.

3. Prices, protected-area fee and payment

Prices are shown in euros (EUR) in our price list.

In addition, a protected-area fee of €5 per participant per activity day applies. For some activities this fee is already included in the advertised price; the price breakdown shows this. This fee is set by All Sea Dive Club. It is charged once per person per activity day, even if you take part in several activities on the same day, and for multi-day programmes it is based on the actual activity days, not on the number of bookings or dives. Example: 2 people taking part on 3 days pay 2 × 3 × €5 = €30. The fee is shown in the price breakdown before you confirm your booking and is included in the total.

Payment is made in person: at the dive centre, on the boat or at your hotel as arranged with our team, or when you visit the dive centre before your trip. No deposit is required and no payment is taken online. Your booking invoice (PDF), available through the link in your confirmation email, shows the payments we have recorded and the amount still due.

4. Cancellation by you

You can cancel by email, phone or WhatsApp.

  • If you cancel at least 24 hours before your scheduled trip, we refund all amounts you have paid, including the protected-area fee.
  • If you cancel less than 24 hours before your scheduled trip, or do not show up, we keep 50% of the amount you have actually paid and refund the rest. If you have not paid anything yet, you owe us nothing.

5. Cancellation by All Sea Dive Club

If we have to cancel an activity, you choose between rescheduling to another date and a full refund of all amounts you have paid, including the protected-area fee.

6. Weather, sea conditions and dive sites

Diving depends on weather, sea conditions, port and authority instructions and the experience of the group. Our crew chooses the dive sites on the day and may change or shorten a programme for safety reasons. We cannot guarantee specific dive sites, itineraries or marine life sightings.

7. Certification, experience and fitness to dive

  • Certified divers must show their certification and should bring their logbook. Dives are planned within the limits of your training and experience.
  • Every participant completes our medical questionnaire before diving. If an answer indicates that a doctor’s approval is needed, you can only dive once you present a written approval from a physician.
  • Please give complete and correct information about your health, experience and certification. It is the basis for your safety and for the safety of the group.

8. Safety instructions and minimum ages

Please follow the briefings and instructions of our instructors, guides and boat crew at all times. For safety reasons the team may stop a person from taking part in a dive or activity.

Minimum ages follow the standards of the respective PADI programme, for example 8 years for Bubble Maker, 10 years for Discover Scuba Diving and the Open Water Diver course (Junior Open Water Diver from 10 to 14) and 12 years for the Advanced Open Water Diver course. Participants under 18 need the consent of a parent or legal guardian, who completes the check-in form for them.

9. Equipment

Please check rental equipment together with your buddy before every dive and report any problem to the team immediately. If you bring your own equipment, you are responsible for it being complete, serviced and in working order. Please treat rental equipment with care and tell us about any loss or damage.

10. Your statutory rights

These terms do not limit any rights you have under mandatory consumer protection law.

11. Questions and complaints

If something is not as you expected, please tell our team on site straight away so that we can try to fix it. You can also reach us by email at info@allseadiveclub.de or by phone / WhatsApp at +20 120 035 7771.

Last updated: 4 November 2026